Since I’m the team mom for our t-ball team, I ordered our team banner. I triple checked that everyone’s names and numbers were correct on the banner, and left the proof sitting open on my desktop for a day so I could make absolutely certain that everything was right. Then I plunked down a credit card and ordered it. When it arrived, I checked all of the kids names and numbers. All correct. I packed it away for opening day.
Last weekend was opening day, and when I was loading everything into my car the night before, my eyes went over the banner one more time. Only this time they stopped on our coach’s name. Which was wrong. Four letters long, same first initial, WRONG the rest of it.
I panicked. I raced in the house and opened the proof and said a million tiny prayers while the computer was taking it’s sweet time to open the file. I looked at the proof and it was… correct! Not my mistake!
Still, no time to fix the banner before opening day and team pictures. I made a patch with felt and fabric markers and sent an email to the banner people and went on with our day.
The banner people were very apologetic and gave me two options: 1)Ship it back to them that day (yesterday) and they would reimburse me for shipping and have it back befor our game. 2) Drive it to their office and they’ll fix it on the spot and reimburse me for gas. (This will take about an hour round trip.)
Now, the $10 gas/shipping reimbursement they’re offering is nice, and it seems like the problems is solved, yes? I mean, I’m driving there this morning to have it fixed because I couldn’t squeeze in a trip to the post office, plus another trip somewhere to buy a box, AND still manage a nap for Bubette. I’m confrontation avoidant, so I took one of the options they offered me, but should I have gone for not-offered option #3? Ship me a new banner since this was your fault, and even if you reimburse me I’m still out an hour of my time?
I’ll choose the path of least resistance in this scenarios every time. I mean, I HAVE the time, and it WOULD be waste of materials for them to create an entirely new banner. What would you have done?